Refund policy
Beta refund policy for separately scoped owner services. Checkout and billable dispatch are disabled in the current controlled beta; this page does not create a payment link.
Before scheduling
If eligibility, authorization, capacity, or safety requirements are not met before scheduling, the request is not represented as completed and the applicable charge may be reviewed for refund or credit.
After work starts
A reported failure or blocked result is not by itself evidence of a service defect. Review considers purchased scope, delivery status, holds, and undelivered scope.
Priority scheduling
For Priority Retest, acceleration is reviewed when priority scheduling cannot be supplied.
How to request review
Contact support@webterra.ai with the order reference. Do not send credentials, private traces, or signed URLs by email. Any refund or credit is reviewed against the purchased scope, provider state, and applicable law; this policy is not an automatic-refund promise.
Questions, security, or corrections?
Contact support@webterra.ai. For a security report use support@webterra.ai; for a public-record correction use support@webterra.ai.